Frequently Asked Questions

No. You pay the same as when you book directly with the hotel — its own flexible rate — and sometimes less: 10–25% off, or offers such as stay 3, pay 2. Breakfast for two, a hotel credit and a possible upgrade come on top. Seeing a lower member or prepaid rate on the hotel’s site? Add up the breakfast, the credit and the freedom to cancel — the comparison often looks different. We’re happy to run the numbers for you.

Yes. Through our booking portal with Classic Travel you can search and book luxury hotels yourself, whenever it suits you. Create a free account to see rates, then choose the rate marked with the hotel’s program — for example Virtuoso or Hyatt Privé — and the preferred-partner benefits are included, with no fees. Create the account through riviario.com/book and it stays linked to Riviario for good — after that, you can simply sign in at Classic Travel.

We specialise in premium and luxury hotels, so we generally work with a nightly budget of $300 USD or above. That said, rates vary with seasonality and destination — feel free to reach out and we’ll let you know what’s possible.

No. Our service is entirely free for you. We earn a commission directly from the hotels on each booking, which means you never pay more by booking through us — you simply get more.

Absolutely — this is one of our favourite things to do. Share your preferences, budget, and travel dates, and we’ll design a tailored recommendation. You can start by submitting a request through our consultation form.

There are two ways. Book online yourself at riviario.com/book and choose the rate marked with the hotel’s program — the benefits come with that rate. Or reach out via our consultation form or WhatsApp, and we’ll get back to you with a quotation including rates and benefits. If you’d like to proceed, we’ll need a few details to confirm your booking — and we handle everything from there.

We maintain preferred partner relationships with the world’s leading luxury hotel brands. These partnerships allow us to offer exclusive benefits — like room upgrades, breakfast, and hotel credits — that aren’t available through standard booking channels. The hotels value the quality of guests we refer.

At the major chains, yes: bookings through Riviario earn Marriott Bonvoy, Hilton Honors, World of Hyatt, IHG One Rewards and ALL points and elite nights, as on a direct booking, and your status benefits still apply — where both include breakfast, you receive it once. At the chains, the benefits come with the flexible rate; member, prepaid and award rates are not included. Independent brands such as Four Seasons, Aman and Rosewood have no points programs.

Yes. While our core expertise is luxury hotel bookings, we’re happy to assist with flights, airport transfers, and curated activities at your destination to ensure a seamless trip from start to finish.

We receive a commission from the hotels based on bookings made through us. This is built into the hotel’s standard rate structure and doesn’t add any cost to your stay. What you receive in return is preferred-partner benefits — daily breakfast, hotel credits and upgrades when available — on every eligible booking.