Terms of Service
Effective: April 2026 | Last updated: October 2026
1. Introduction
Welcome to Riviario, a luxury hotel advisory service operated by Wallin Group AB (formerly Auralink AB), based in Stockholm, Sweden. We operate as an independent advisor at Lyxresan Travels, an affiliate of Classic Travel Service, specialising in luxury hotel bookings and travel coordination. By accessing or using our services, you agree to be bound by these terms. If you do not agree, please do not use our services.
2. Service Description
Riviario offers personalised luxury hotel advisory services, including trip planning, hotel recommendations, and travel coordination. We facilitate bookings through direct contractual relationships between you and various hotel and travel suppliers via our preferred partner programs. Riviario is not an agent of these suppliers and cannot guarantee the performance of their services. In the event of any issues with a supplier's service, your remedy lies with the supplier and not with Riviario or Wallin Group AB. Riviario also offers business travel services to companies; these are contracted directly with Wallin Group AB on the terms set out in each quote.
3. Pricing & Payments
Hotel pricing is dynamic and subject to availability. Rates can change due to currency fluctuations, tax adjustments, and supplier pricing updates outside of our control. We strive to provide accurate pricing at the time of quotation. Room rates are guaranteed only upon receipt of a booking confirmation. We do not charge service fees for hotel bookings — that service is funded by commissions received from hotel partners. Award travel advisory and business travel assignments are charged at a fee confirmed before any work begins. Any payments required for bookings are processed securely through our booking partners. By providing payment details, you authorise us to pass this information to the relevant suppliers as necessary to complete your reservation.
4. Cancellation & Refund Policy
Cancellation policies are set by each hotel and supplier individually. Some reservations may be non-refundable. You are responsible for reviewing and accepting any cancellation terms before confirming your booking — we will always communicate these clearly in writing. Cancellation fees, up to the full reservation amount, may apply if a booking is cancelled outside the permitted timeframe. We strongly recommend purchasing travel insurance to protect against unforeseen changes. Riviario is not responsible for fees incurred under the supplier's cancellation policy.
5. Preferred Partner Benefits
Benefits such as room upgrades, early check-in, and late checkout are subject to availability unless specifically confirmed at the time of booking. Standard benefits — such as breakfast and hotel credits where the program includes them — are provided by the respective partner program and will be confirmed in your booking details. Benefit specifics may vary between properties within the same program.
6. Loyalty Programs
Bookings made through Riviario at participating rates are generally eligible for loyalty program points with Marriott Bonvoy, Hilton Honors, World of Hyatt, IHG One Rewards and other applicable programs. Elite status benefits are applied by the hotel under its own program rules, alongside the preferred partner benefits. Specific loyalty program terms are governed by the respective hotel chain.
7. Third-Party Suppliers
By booking through Riviario, you agree to the terms and conditions of the respective hotel or travel supplier. Hotels, airlines, and other suppliers are independent businesses. Riviario and Wallin Group AB are not liable for the acts, errors, omissions, or negligence of any supplier, nor for any personal injury, property damage, delays, cancellations, overbooking, or events beyond our control.
8. Limitation of Liability
Riviario and Wallin Group AB provide information in good faith and take reasonable care to ensure accuracy. However, we do not guarantee the correctness or completeness of hotel descriptions, images, or amenity information. We accept no liability for inaccuracies in information provided by suppliers. While we advocate on your behalf with hotels and suppliers to ensure the best possible outcomes, we make no guarantees regarding the results of such advocacy. Our total liability for any claim shall not exceed the commission earned on the specific booking in question.
9. Your Responsibilities
You confirm that you are at least 18 years of age and possess the legal authority to make bookings and enter into this agreement. You are financially responsible for all bookings made on your behalf, including those for members of your travel party. All information you provide must be accurate and complete.
10. Modifications
Riviario reserves the right to modify these terms at any time. Changes are effective when published on this page. Continued use of our services constitutes acceptance of any updates.
11. Governing Law
These terms are governed by and construed in accordance with the laws of Sweden. Any disputes arising from or related to our services shall be subject to the exclusive jurisdiction of the Swedish courts.
12. Contact
For questions regarding these terms, please contact us at info@riviario.com.